Events & Conferences, Occupational Therapy in Practice

An Inspector Calls – What to expect from a CQC visit. Tuesday 17th November 2015

An Inspector Calls – What to expect from a CQC visit

Date:   17/11/2015  Host: @MaryBoothOT & @TheOTShow

Blog Post  –  Transcript

This Tuesday 17th November the OT Show (@theOTshow) are hosting #OTalk and have invited one of this year’s OT show speakers Mary Booth – FCOT (@MaryBoothOT) – Your @OTalk_ support with be Rachel @OT_rach

The Care Quality Commission (CQC) is the independent regulator for Adult Health and Social Care in England. The Care Quality Commission regulates and inspects all hospitals, community health services, GPs, dentists and care homes both NHS and private. Let’s share our understanding of the CQC and its role, the new inspection process and the five key areas of inspection, the new rating system and how they apply generally and to occupational therapy, gaining an improved understanding of the CQC inspection process, how to prepare for it and gain an understanding of what happens when the inspector comes ‘knocking on your door’. Outside of the formal inspection process, Occupational Therapists will be able to use the five key areas of inspection to look with fresh eyes and improve their own services and how to ensure they meet service users’ needs for safety, responsiveness, caring, effectiveness and leadership.

The OT Show takes place at the NEC on 25th and 26th November 2015, it’s dedicated to OTs. You can access over 100 focussed lectures, seminars and practical workshops, gain over 60 hours of CPD and learn from world renowned speakers. It has something to offer all practice areas and has over 300 trade exhibitors and suppliers attending. Here is the link to find out more about the OT show

Mary Booth will be speaking at the OT show on embracing CPD and also about the CQC inspection process and what it means for Occupational Therapists. Mary is a recently (mostly) retired OT and AHP lead with over 35 years of experience, in 2013 she was made fellow of the College of Occupational Therapy. Mary currently works as a CQC specialist advisor.

The first park of this week’s OTalk will ask what you know and think constitutes the detail of the five key areas the CQC inspects. The CQC summarises these as follows



By safe, we mean that people are protected from abuse and avoidable harm.


By effective, we mean that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence.


By caring, we mean that staff involve and treat people with compassion, kindness, dignity and respect.


By responsive, we mean that services are organised so that they meet people’s needs.


By well-led, we mean that the leadership, management and governance of the organisation assures the delivery of high-quality person-centred care, supports learning and innovation, and promotes an open and fair culture

To learn more about the 5 key areas visit . Perhaps take a look at some recent completed inspection reports to get an idea of what constitutes good in the five domains above.

This will be followed by time for a question and answer session with Mary and will finish with a chance to find out a bit more about the OT Show.


  1. How do you think OTs can help their organisations meet the key area of being safe.
  2. What in practice are effective services
  3. How do you define caring, how you show your service is caring.
  4. Is your service responsive to people’s needs?
  5. How can we show we are well lead?

Hope to see you all on Tuesday night 8pm.

Thanks to all those who joined the chat here is the transcript for your CPD. 

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17th Nov Transcript

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